FAQ

How do I make an appointment?
It's really easy! You can contact me by email or phone, you'll find the details on the Contacts page. I will get back to you within 24 hours and we can arrange to have a short telephone call to discuss what has brought you to counselling at this point. There is no charge for this phone call. 
 
How much does it cost and how do I pay?
Counselling sessions take 50 minutes and the fee is £40 per session. This can be paid in cash on the day or you can pay beforehand by bank transfer  (I'll give you the details if you want to do this).
What are your opening hours?
I see clients in my Dumfries office on weekdays between 9:30 am and 8 pm. Occasionally Saturday appointments are available for those who are unable to attend during the week. In Moffat I have appointments at Ambacare on Tuesday between 4 pm and 7 pm.
How many sessions will I need?
Honest answer? I don't know! Everyone is different but I recommend clients attend for 6 sessions so that they can see real improvement in their situation. I schedule regular reviews so together we can reflect on progress and decide what areas of your life to focus on in future work.
Where is your counselling room?
PLEASE NOTE - all counselling at present is by telephone or online until further notice.
 
I have recently moved to a location close to Dumfries town centre. There is both free and paid parking nearby plus buses run to the town centre and Whitesands, all of which are within walking distance, Check the Traveline Scotland website for details. I'll give you directions once we have arranged to meet.
On Tuesdays I work at Ambacare, Moffat. There is free parking nearby and the premises have disabled access.  If you use public transport you can check the Travelline site for information.
Does your room have disabled access?
My counselling room in Dumfries is on the second floor of the building, but if access is an issue for you, we can meet at another location which is more suitable. Give me a call and we can discuss this. Ambacare has disabled access.
What happens at my first session?
Your first session an opportunity for you to hear about how I work and for me to hear something about what has brought you into counselling. It will last up to 50 minutes. There will be a little paperwork to complete and confidentiality will be preserved.
Is everything I tell you kept confidential?
Confidentiality is key to the counselling relationship but there are limits to this which I will discuss with you when we meet.

Complaints

If you are unhappy about any aspect of your counselling experience, in the first instance please speak to me. If that does not resolve the matter you can make a complaint to COSCA  whose Complaints Procedure can be found on www.cosca.org.uk.

If I you would like to ask something else about Susan Finnie Counselling, get in touch by clicking below

Relaxing counselling room Susan Finnie

Thanks to Andrew at AHCapture for professional photography

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